Code of Practice & Complaints

DON HUTTON INSURANCE BROKERS PTY LTD TRADING AS THE BUILDERS INSURANCE BROKER IS AN AFS LICENSEE (LICENSE NO: 230650).

Don Hutton Insurance Brokers Pty Ltd trading as The Builders Insurance Broker management and staff have a commitment to efficient and fair resolution of complaints. Our company demonstrates a culture that acknowledges customers’ right to complain and which actively solicits feedback from customers. Please contact us if you have any complaints about our services.

WENDY WHITE – COMPLAINTS OFFICER

Don Hutton Insurance Brokers Pty Ltd t/as The Builders Insurance Broker
500 Forest Road,
Penshurst NSW 2222
PO Box 12,
Penshurst NSW 2222
Ph: 1300 769 455
Fax: 02 9579 6680
Email: wendyw@buildersbroker.com.au

FINANCIAL OMBUDSMAN SERVICE (FOS)

We are a member of the Financial Ombudsman Service (FOS), an External Dispute Resolution body. If your complaint cannot be resolved to your satisfaction within 20 business days, you have the right to refer the matter to the FOS.

Financial Ombudsman Service

Level 12, 717 Bourke Street
Docklands 3008
GPO Box 3, Melbourne 3001
Phone: 1300 367 287
Fax: 03 9613 6399
Email: info@fos.org.au
Website: www.fos.org.au

INSURANCE BROKERS CODE OF PRACTICE

We subscribe to the Insurance Brokers Code of Practice. To view a copy of the Code, click here.